Refund & Return Policy

We are committed to delivering high-quality products and outstanding customer service. While we aim for a seamless experience, we recognize that issues may arise. That’s why we provide a 90-day Satisfaction Guarantee.

What’s Included in Our 90-Day Guarantee:

If the software you purchased is defective or fails to function as expected, you can request:

  • A free replacement license

  • A full refund within 90 days from the purchase date

Beyond the 90-day period, we’re still here to assist. In most cases, we’ll offer a replacement for valid issues under reasonable conditions.

Limitations & Exclusions

The 90-day guarantee does not cover issues resulting from:

  • User installation mistakes

  • Incompatible systems

  • Accidental purchases

  • Change of mind or voluntary cancellations

Refunds or returns are only applicable when the issue is directly related to the product itself, not external factors.

Chargebacks & Disputed Payments

By purchasing, you agree to our payment terms. If a payment is reversed or disputed, you will be responsible for:

  • A $50 chargeback fee

  • The full original order amount

Unsettled balances may be sent to a third-party collections agency and, if necessary, reported to relevant authorities.

Technical Support

Struggling with software setup? Our team is available to assist with installation and troubleshooting.

However, we are not responsible for:

  • Compatibility issues

  • Device-related installation problems

  • Data loss or system errors

  • Damages exceeding the product’s purchase price

Have questions? Contact us at [email protected].

Refund Procedure

To initiate a refund, email [email protected], and we’ll locate your order details.

If approved, your refund will be processed to the original payment method within 5 business days.

Still haven’t received your refund? Please:

  1. Verify your account balance

  2. Reach out to your bank or card issuer

  3. Contact us at [email protected] if further assistance is needed

Exchanges

We’re happy to replace defective products with the same item if reported within a reasonable timeframe.

Contact Information:

Email: [email protected]
Address: Plaza West, 3031 Tisch Way #118, San Jose, CA 95128, United States
Phone: +1 (352) 856-1526
Support Hours: Monday – Saturday, 9 AM – 6 PM PST